Book an Appointment
If you wish to discuss a health concern, you can book a telephone consultation through Patient Access or call the surgery on a day of your choice to book a telephone consultation.
For non-urgent issues you can consult with us by filling the online e-consultation form available on the e-consultation website and we will respond within 48 hours
Please call the surgery from 8.00am onwards and our experienced receptionist will triage your call to ensure you are placed on a list for a Doctor’s call back the same day.
The GP will call you back to manage your concerns over the phone or offer you a face to face appointment if deemed necessary.
Please do not come to the surgery unless invited to do so by a clinician or a member of the practice.
You can access the use of an interpreter if you feel you cannot communicate well enough in English. We provide access to face to face and telephone interpreter service in Bengali and Turkish. If you need interpreter service in other languages, we can provide a telephone interpreter service during consultations. Please indicate this when booking your appointment or is being booked on your behalf.
If you are deaf and know how to use sign language, we can organise access to one. However, please be advised that this service is in high demand and with very limited resources and so will require a few days’ notice.
The surgery provides extended consultations from 6.30 PM to 8.00 PM from Monday to Friday. These are strictly by appointment only and not for emergencies. Please contact NHS 111 from 6.30 PM onwards if you do not have an appointment.
Our practice offers the Duty Doctor service for patients with an urgent medical need, the Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 08:00 and 18:30. Patients will receive a call back from the Duty Doctor within 2 hours of contacting the surgery. We recommend this service instead of going to A&E at the hospital.
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list
- The Duty Doctor will ring you back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
Please phone the practice to request a home visit. Visits are made only at the discretion of the doctor, for elderly or housebound patients and emergencies.
There are many issue that impact your health and wellbeing, including feeling isolated or struggling with practical challenges. This surgery have Social Prescribers, who can speak with our patients. They will discuss with you about your situations, such as, your life style, and they might suggest services and activities that might help you or simply work with you to build your skills and confidence. They can tell you about community based services, e.g. lunch clubs, gardening groups, benefits advice, exercise groups.
You may contact our GP to refer you to social prescribing.
To learn more about social prescribing – https://www.family-action.org.uk/social-prescribing-city-and-hackney-service/