Quick Links
Before booking an appointment, if you’re suffering from any of the following you may need to see a pharmacist instead. Click the button above to find out more:
- Sinusitis
- Sore throat
- Earache
- Infected insect bites
- Impetigo
- Shingles
- Uncomplicated urinary tract infections in women.
Book an Appointment
If you wish to discuss a health concern, you can book a telephone consultation through Patient Access or call the surgery on a day of your choice to book a telephone consultation.
Please call the surgery from 8.00am onwards and our experienced receptionist will triage your call to ensure you are placed on a list for a Doctor’s call back the same day.
The GP will call you back to manage your concerns over the phone or offer you a face to face appointment if deemed necessary.
Please do not come to the surgery unless invited to do so by a clinician or a member of the practice.
Access to the Interpreted Services
You can access the use of an interpreter if you feel you cannot communicate well enough in English. We provide access to face to face and telephone interpreter service in Bengali and Turkish. If you need interpreter service in other languages, we can provide a telephone interpreter service during consultations. Please indicate this when booking your appointment to ensure we provide sufficient timing for the appointment
If you are deaf and know how to use sign language, we can organise access to one. However, please be advised that this service is in high demand and with very limited resources and so will require a few days’ notice.
Extended Consultations
The surgery provides extended consultations from 6.30 PM to 8.00 PM from Monday to Friday. These are strictly by appointment only and not for emergencies. Please contact NHS 111 from 6.30 PM onwards if you do not have an appointment.
Duty Doctor Service for when you have an urgent medical problem
To make it easier for you to get the right help when you need it urgently, we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8.00am to 6.30pm, Monday to Friday excluding bank holidays.
When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:
- Give you advice straight away over the phone
- Arrange for you to come into the practice to see a doctor or nurse or other member of staff
- Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
- Direct you towards other services which can help
If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E. If you have a life-threatening emergency, please call 999. https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/
Home Visits
Please phone the practice to request a home visit. Visits are made only at the discretion of the doctor, for elderly or housebound patients and emergencies.
Self Referrals
What is self-referral?
Did you know that there are some free NHS health services you can access without needing an appointment with your GP? This is called self-referral and could help you find the care you need quicker and more easily than going through your surgery.
Self-referral often includes services for drug and alcohol problems, as well as antenatal care and improving access to psychological therapies (IAPT).
You can register for most of them online. In some cases you refer yourself by phoning rather than emailing or by completing an online form. Just click on the service you’re interested in, then search your area for a simple link to the easiest way to access the service.
Self-referral services vary by area though – and they might be provided by a variety of organisations, all approved and commissioned by the NHS.
Find more information and services local to you by visiting the following links. Self-referral (patient.info)
Social Prescribing
There are many issue that impact your health and wellbeing, including feeling isolated or struggling with practical challenges. This surgery have Social Prescribers, who can speak with our patients. They will discuss with you about your situations, such as, your life style, and they might suggest services and activities that might help you or simply work with you to build your skills and confidence. They can tell you about community based services, e.g. lunch clubs, gardening groups, benefits advice, exercise groups.
You may contact our GP to refer you to social prescribing.
To learn more about social prescribing – https://www.family-action.org.uk/social-prescribing-city-and-hackney-service/